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Questions and answers

I forgot my password. What should I do?

You may access your account again by clicking the “Forgot Password” button at the Login Page. You will be asked to input your email address, and an activation link will be sent to reset your password. 

If you need assistance, please call our Coffee Specialists any time between Monday to Fridays, 8am to 17pm at +371 688 06 080.

How can I register another machine?

You can have more than one machine per Club Member ID or account. 

Step 1: Log in your account at www.nespresso.lv 
Step 2: Under My Account, select My Personal Information
Step 3: Click on My Machine
Step 4: Select Add Machine and enter the required fields 

If you have trouble locating your machine’s serial number, or if you cannot recall your purchase date, please call our Coffee Specialists any time between Monday to Fridays, 8am to 5pm at +371 688 06 080.

What if my machine is already registered abroad?

Nespresso Club Membership is specific to the country where you are registered. We advise you to register in our website at www.nespresso.lv to activate your Nespresso Latvia Club Member ID. 

This will help you to monitor your machine’s warranty, and get exclusive news and invites to local promotions and events.

Accessibility

Accessibility


We strive to ensure that the NESPRESSO online store is convenient and easy to use for everyone, including people with disabilities. We continuously improve the website to better comply with international accessibility standards and enhance the shopping experience. It is important to us that every customer – regardless of their abilities or the devices they use – can shop independently and comfortably.

Accessibility Measures


To make the NESPRESSO online store accessible to the widest possible audience, we have enabled the use of assistive technologies and adaptive tools. The implemented “At Kloosive” tool Website Accessibility Solutions for WCAG Compliance provides customers with the ability to individually control the following display features:

  • Color contrast – adjust the display for users with low vision or color sensitivity;
  • Link highlighting – make navigation clearer;
  • Text size – increase or decrease the font size;
  • Text spacing – adjust spacing for easier reading;
  • Animation control – pause or play moving elements;
  • Image display / hiding – reduce visual distractions if needed;
  • Font readability – choose a clearer text style;
  • Reading with a marker or a reading bar supports easier eye-tracking while reading;
  • Line height – adjust line spacing for better readability;
  • Text alignment – set left, center, or other alignment preferences;
  • Color saturation – decrease or increase brightness as required.

In addition to these features, the tool is regularly updated, meaning more accessibility options may be introduced in the future.

Our goal is to ensure that our website remains user-friendly and accessible to all customers, and we will continue to enhance its accessibility features.

Last updated: June 20, 2025

Contact us
If you experience any accessibility issues while using our services or have suggestions for improvement, please contact us at nespresso@mvgroup.eu or via another method convenient for you.

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