1.1   These terms of purchase and website use (hereinafter referred to as the “Terms”) establish the general terms of use for the Nespresso online store, www.nespresso.lv (hereinafter referred to as the “e-Shop”). The rules shall be applicable when the Buyer selects, orders and buys the goods offered on the e-Shop or otherwise uses the services provided by the e-Shop.

1.2   Before beginning to use this website and/or the e-Shop, each www.nespresso.lv user must carefully read the Terms, the Cookie Policy and the Privacy Notice on this website (hereinafter collectively referred to as the “Data Protection Policy”). If a person uses this website and/or the e-Shop, he or she is bound by these Terms and the Data Protection Policy, so a person who does not agree with all of these Terms and the Data Protection Policy does not have the right to use this website and/or the e-Shop.

1.3   These Terms may and will be changed unilaterally, announcing the changes on the website. The website and/or e-Shop user must become acquainted with them periodically. Website users shall be subject to the policies and terms in force at the time when the website is used (when a specific action is carried out, such as placing an order), except in cases when Nespresso is required by legislation to make retroactive changes to the Terms. In this case, the changes will affect previously placed orders.

1.4   A person may use the website and/or e-Shop in any language that is available on this site.

1.5   By using this website, the person agrees to:

1.5.1   use this website only for legitimate enquiries and orders;

1.5.2   not submit false or forged orders. If a placed order is reasonably considered as such, the website manager will have the right to cancel the order and inform the relevant authorities;

1.5.3   correctly and accurately submit his or her email address, residential address and/or other contact information. By using the website, the person agrees that we may use this information to contact him or her (see the Privacy Notice).

1.6   If all of the necessary information is not provided, the person will not be able to place the order.

1.7   By placing an order on this website, the person confirms that he or she has reached the age granting the right to conclude contracts independently, without third-party consent.

INFORMATION ABOUT THE WEBSITE MANAGER AND SELLER

This website’s manager and seller according to individual sales contracts concluded on the e-Shop is UAB Mineraliniai Vandenys, (hereinafter referred to as “MV” or “Nespresso”), a Lithuanian company, at the registered office address: Aukštaičių g. 7, Vilnius, Lithuania, registered in the Register of Legal Entities of the Republic of Lithuania, company code 121702328, VAT code LT217023219, e-mail address nespresso@mv.lt, telephone +37168806080.

2.1   You can place orders in the following ways:

• by phone: +371 688 060 80
• by e-mail: nespresso@mv.lt
• through the e-Shop: www.nespresso.lv, using the special request form provided on the e-Shop.

2.2   The range of products sold on the e-Shop depends on the quantity available in the warehouse. Therefore, if there are problems with the supply of goods or there is no stock left in the warehouse, Nespresso reserves the right to provide the consumer with information about other products of the same or higher quality that can be ordered instead. If the consumer does not want to order the proposed products, Nespresso will refund the amount paid if it has already been paid.

2.3   On this website, at different purchase stages, validation screens are displayed which prevent the order from being continued if the data in these sections was not entered correctly. This site also shows complete information about the goods that the website user has added to the shopping cart during the purchase process, so the user can change the details of the order before payment.

2.4   If payment for the goods was not received, the order will not be fulfilled, except in cases when the customer selects a payment method which allows payment to be made at the time of receipt (acceptance) of the order. In the event that the customer selects payment upon receipt (acceptance) of the order, said will be charged an additional EUR 2 (clause 3.4.2 of the Rules). Payment on delivery can be made in cash or by bank payment card.

2.5 You should log in to your account, go to "My Order History" menu, click on the order which you need, and you will see there an active "Invoice" link below. Having clicked the link, you will be able to download the invoice in PDF format.

3.1   After confirmation of the order, the goods will be delivered in 3–4 working days if the order is placed by 16:00 on a working day. At holiday time delivery may take more time. 

Contacts:

• phone: +371 688 06080
• e-mail: nespresso@mv.lt

3.2   The delivery fee is paid together with the fee for the goods.

3.3   Delivery fees are as follows:

3.3.1   Orders paid for via online banking and delivered to a DPD or OMNIVA Pickup point: DPD – 2 EUR, OMNIVA - 3 EUR;

3.3.2   Orders paid for via online banking and delivered to the address given: 4 EUR;

3.3.3   Orders paid for on delivery, when delivery is made to the address given: 6 EUR;

3.4   The delivery fee is waived when the value of the goods is more than 50 EUR.

3.5   If the courier does not find the recipient twice at the agreed time and address, the order will be returned to the warehouse and the customer will be contacted in order to clarify the reasons for non-delivery. Upon contacting the customer, the conditions for refunding the price of the goods will be agreed. The delivery fee is not refundable.

3.6   Delivery is made in Lithuania, Latvia, and Estonia.

3.7   If incomplete or inaccurate information (personal data) is submitted, or if it is submitted in a format other than specified on the website (e.g. mobile phone number), Nespresso or the partner of Nespresso executing delivery will not be able to deliver the goods.

3.8   If Nespresso is unable to deliver the goods ordered due to the circumstances of the buyer/recipient, the goods will be returned to the warehouse and Nespresso will be deemed to have fulfilled the obligation to deliver the goods and will have the reasonable right to refuse to reimburse the fee paid for delivery.

3.9   If, after 15 days from the day the order was prepared for delivery, the order could not be delivered for reasons beyond the control of Nespresso, the buyer will be deemed to have cancelled the contract and it will be terminated. Upon termination of the contract, the fee paid for the goods will be returned without undue delay and in any case within 14 days of the day on which the contract for the sale and purchase of such goods is deemed to be terminated. The delivery fee shall be reimbursed if the reason for which delivery of the goods was impossible was beyond the control of the Buyer.

3.10   The goods shall become the property of the Buyer and the risk of accidental loss or damage shall be transferred to the Buyer from the moment the goods are delivered.

4.1   The Buyer is responsible for checking the contents of the shopping cart before placing the order and paying.

4.2   The Buyer must inform Nespresso within 24 hours of receipt of the order at the address given about the delivery of defective goods or goods that were damaged during shipping, or about inconsistencies in the invoices or shipping documents. 

4.3   If the customer’s complaint is confirmed, Nespresso must replace the order with suitable goods. 

5. RETURN OF GOODS

5.1 Return Policy

Right to withdraw from the contract

Withdrawal from the contract on the basis of Article 6.22810 of the Civil Code: The Buyer (consumer) has the right to withdraw from the purchase-sale contract concluded in the E-shop by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods. The Buyer (consumer) may exercise their right to withdraw from the contract via an electronic interface, where the contract withdrawal function is marked "cancel order here" (atsisakyti užsakymo čia). This function is continuously available for as long as the Buyer (consumer) has the right to withdraw from the contract. If the Buyer (consumer) uses this online function, the Seller will send the Buyer (consumer) an acknowledgment of receipt of the withdrawal on a durable medium (e.g., by email), including the content of the withdrawal and the date and time of its submission. Withdrawal from the contract may also be executed by completing a contract withdrawal form, which the Buyer submits to the Seller by email: nespresso@mvgroup.eu. If the Buyer (consumer) uses this option, the Seller will immediately send the Buyer (consumer) a confirmation of receipt of such withdrawal on a durable medium (e.g., by email).

The contract withdrawal form can be found here:

• Contract withdrawal form: https://nespresso.lt/document/Form_of_withdrawal_from_a_distance_contract.pdf

Forms to be filled in in case of returning defective goods:

• Money return form: https://nespresso.lt/document/ReturnForm_Money.pdf
• Goods return form: https://nespresso.lt/document/ReturnForm_Exchange.pdf

5.2. In the event of contract withdrawal by the consumer, the amounts paid for the goods shall be refunded no later than within 14 days from the day on which Nespresso was notified of the consumer's decision to withdraw from this contract, provided that the consumer has returned the goods complying with the requirements of these Rules:

5.2.1. After submitting a written notice of contract withdrawal and other information specified by the Seller, the Buyer must return the goods (if delivered) no later than within 14 (fourteen) calendar days in accordance with the procedure for the exchange and return of goods established in these Rules. This deadline for returning goods applies to all cases of goods return (i.e., including the return or exchange of defective goods). 5.2.2. The right provided for in point 5.1 of the Rules may only be exercised by a Buyer who qualifies as a consumer under the provisions of the Law on the Protection of Consumer Rights of the Republic of Lithuania, i.e., a natural person seeking to conclude or concluding contracts for purposes unrelated to their business, trade, craft, or profession (for consumption purposes).

5.2.3. Cases provided for in Article 6.22810, Paragraph 2 of the Civil Code where the Buyer (consumer) cannot exercise the right of withdrawal set out in point 5.1 of the Rules include contracts concluded for: a) perishable goods or goods with a short shelf life; b) sealed goods which were unsealed after delivery and which are not suitable for return due to health protection or hygiene reasons.

If the consumer decides to withdraw from a contract under which a returned coffee machine was registered in the consumer's account and purchased using a Special Offer active at the time, the refund will be made minus the value of the Special Offer, i.e., the amount actually paid by the consumer will be refunded. Refunds shall be made exclusively by bank transfer to the specified bank account after the goods are returned to Nespresso in the manner specified in these Rules and inspected. Goods shall be returned exclusively to a courier ordered by Nespresso, regardless of the delivery method chosen by the customer. In cases where goods are returned for reasons other than quality defects (i.e., when exercising the right of withdrawal), the return service is subject to a fee (according to established rates). The return fee shall be deducted from the amount to be refunded to the customer for the goods. The consumer's right to withdraw from the contract applies exclusively to goods that are returned in the same condition as received upon delivery. The consumer cannot exercise the right of withdrawal and receive a refund if a coffee machine or milk frother was purchased and was not only unpacked without damaging the packaging, but also used. No refunds will be made if the goods are not in the same condition as at the time of delivery or if they have been damaged. Goods must be returned using the original undamaged and intact packaging. Upon inspecting the returned item, Nespresso will inform the consumer if the return does not comply with the terms of the return policy. If it is determined that the consumer is eligible to exercise the right of withdrawal (the item meets the requirements for goods returned in such cases), the amount paid for the item will be refunded as soon as possible, and in any case no later than within 14 days from the date you inform us of your intention to withdraw from the contract, provided that the item has been returned and inspected. Notwithstanding the above conditions, Nespresso reserves the right not to refund the amounts paid until the goods have been returned and inspected.

6.1   The prices are given in invoices according to the prices on the e-Shop on the day the order was placed. In the invoices, the amount is indicated with and without VAT. 

6.2   In all cases, the delivery fee is calculated. Delivery is free of charge if the order meets the conditions for free delivery. 

6.3   Nespresso does not offer quantity-based discounts.

6.4   In the event that the Buyer is a VAT payer, said must indicate the VAT code before the first e-Shop purchase. In the event that after the first purchase, the Buyer loses or acquires VAT payer status, said must create a new registered system user account (re-register). The account is created with a unique e-mail address. The same e-mail address cannot be assigned to more than one valid or cancelled account. A person cannot use another entity’s VAT code (e.g., that of his or her employer).

7.1   Payment can be made in the following ways:

7.1.1   paying the entire amount using the Neopay system;

7.1.2   paying the entire amount in cash or by card upon delivery (receipt) of the order. Nespresso expects that recipients paying cash will have the exact amount;

7.1.3   payment by bank transfer to bank account No LT063500010001074200. Recipient: UAB Mineraliniai Vandenys, legal entity code: 121702328, VAT code: LT217023219. The order number must be specified in the purpose of transfer. The payment must be reported in the following ways:

• by phone: +370 5 250 5090

• by e-mail: nespresso@mvgroup.eu

If notification of payment made is not given in one of the ways specified above, the order will not be fulfilled.

7.1.4  payment by card entering relevant card details.

7.2   In case the customer requires pre invoice, it be must applied in the following ways:

• by phone: +370 5 250 5090
• by e-mail: nespresso@mvgroup.eu

8.1   Nespresso coffee machines are given a two-year guarantee which is valid when using them in accordance with the instructions for use.

8.2   In case of questions related to coffee machines, please call +371 688 060 50 or e-mail us at nespresso@mv.lt, so our coffee specialists can help you by answering any questions you may have, from how to connect your coffee machine to possible failure.

8.3   Loan machines are provided free of charge when the owner of the coffee machine is a Nespresso Club member in one of the Baltic States, and the coffee machine has been diagnosed with a problem and is being repaired.

8.4   When sending the coffee machine to the service, the device must be clean, without water residues (pursuant to the instruction), and the water and milk container must be washed. If the submitted device is not clean, the service shall have the right to return it back to the client or to charge additionally for cleaning the device.

8.5   After expiry of the guarantee period, repair services are provided for a fee. The price for specific services is determined according to the scope of the services and is given to the service customer before the repair works begin. In the event that the customer would like the coffee machine repair services for the repair service price given, he or she will be given an invoice, and repair works will begin after this invoice is paid in full by bank transfer.

9.1   When registering on the website, the person must provide correct and accurate information.

9.2   If the person, during or after registration on this website, notices a mistake in the information provided, he or she can change the data by calling +371 688 060 80 or by doing so directly on the website. The e-mail address cannot be changed.

9.3   Personal data of registered users (natural persons) are processed in accordance with the Data Protection Policy. All enquiries and complaints related to the personal data of natural persons must be sent to dataprotection@mv.lt.

10.1      The use of this website and any contracts for the sale and purchase of goods concluded on this website will be governed by the legislation of the Republic of Lithuania.

10.2      Any disputes arising from the use of this website or the aforementioned contracts will be subject to non-exclusive jurisdiction in the courts of Lithuania, except for cases where legislation provides for different rules.

10.3        In cases where a contract is concluded on this website by a consumer, none of the provisions in these privacy terms will affect the statutory rights of the consumer.

11.1   Only a legally authorised person is entitled to create and use a legal entity account. Given the fact that data on purchases is forwarded to the State Tax Inspectorate, all information provided for the legal entity, including the VAT code, must be very precise.

11.2   Unless explicitly specified otherwise in these Terms, Nespresso’s liability for any product purchased on the website must be strictly limited to the purchase price of the product in question.

11.3   Notwithstanding the above, Nespresso’s liability is unlimited or not rescinded in the following cases:

11.4   In case of death or personal injury;

11.5   In any case when our responsibility was illegally or unlawfully excluded,

limited, or attempted to be excluded or limited;

11.6   Notwithstanding the above clause and to the extent permitted by law, we do not accept any liability for these losses, regardless of their origin:

• income or sales losses;
• business losses;
• loss of profits or contracts;
• loss of forecasted savings;
• loss of data;
• and loss of management or working time.

11.7      Due to the open nature of this website and the possibility of errors in the storage and transfer of digital information, we do not guarantee the accuracy and safety of the data in transmitting or purchasing through this website, unless expressly indicated otherwise.

11.8       The rules of this clause do not affect the Buyer’s consumer and user rights or right to withdraw from the contract.

12.1   The Buyer acknowledges and agrees that all copyrights, registered trademarks and other intellectual and industrial property rights to the materials or content presented as part of the website belong at all times to the Inditex Group or to a third party which Inditex Group has authorised for the use of the said content or material. The Buyer shall NOT use the said material unless explicitly authorised to do so by the Inditex Group. This does not prevent the Buyer from using this website to the extent necessary to copy information about his or her order or contact details.

13.1   Buyer comments and suggestions are always welcome. Please send any comments and suggestions, as well as any enquiries, complaints or claims via the contact form, by phone, or to the Nespresso mailing address or e-mail address specified in clause 2 of these Terms.

13.2   Complaints and claims sent to the Nespresso customer service department will be resolved as soon as possible and within the legal time limit.

13.3   If you believe that your rights as a buyer have been violated, you can send your complaints by e-mail:, in order to come to an out-of-court settlement.

13.4   In accordance with the Republic of Lithuania Law on Consumer Protection, the institution that resolves consumer claims out-of-court is the State Consumer Rights Protection Authority, address: Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt.