After confirmation of the order, the goods will be delivered in 3–4 working days if the order is placed by 16:00 on a working day. At holiday time delivery may take more time. 

Contacts:

• phone: +371 688 06080
• e-mail: nespresso@mv.lt

The delivery fee is paid together with the fee for the goods.

Delivery fees are as follows:

• Orders paid for via online banking and delivered to a DPD or OMNIVA Pickup point: DPD – 2 EUR, OMNIVA - 3 EUR;
• Orders paid for via online banking and delivered to the address given: 4 EUR;
• Orders paid for on delivery, when delivery is made to the address given: 6 EUR;

The delivery fee is waived when the value of the goods is more than 50 EUR.

If the courier does not find the recipient twice at the agreed time and address, the order will be returned to the warehouse and the customer will be contacted in order to clarify the reasons for non-delivery. Upon contacting the customer, the conditions for refunding the price of the goods will be agreed. The delivery fee is not refundable.

Delivery is made in Lithuania, Latvia, and Estonia.

If incomplete or inaccurate information (personal data) is submitted, or if it is submitted in a format other than specified on the website (e.g. mobile phone number), Nespresso or the partner of Nespresso executing delivery will not be able to deliver the goods.

If Nespresso is unable to deliver the goods ordered due to the circumstances of the buyer/recipient, the goods will be returned to the warehouse and Nespresso will be deemed to have fulfilled the obligation to deliver the goods and will have the reasonable right to refuse to reimburse the fee paid for delivery.

If, after 15 days from the day the order was prepared for delivery, the order could not be delivered for reasons beyond the control of Nespresso, the buyer will be deemed to have cancelled the contract and it will be terminated. Upon termination of the contract, the fee paid for the goods will be returned without undue delay and in any case within 14 days of the day on which the contract for the sale and purchase of such goods is deemed to be terminated. The delivery fee shall be reimbursed if the reason for which delivery of the goods was impossible was beyond the control of the Buyer.

The goods shall become the property of the Buyer and the risk of accidental loss or damage shall be transferred to the Buyer from the moment the goods are delivered.

The Buyer is responsible for checking the contents of the shopping cart before placing the order and paying.

The Buyer must inform Nespresso within 24 hours of receipt of the order at the address given about the delivery of defective goods or goods that were damaged during shipping, or about inconsistencies in the invoices or shipping documents. 

If the customer’s complaint is confirmed, Nespresso must replace the order with suitable goods. 

Coffee capsules of good quality that are purchased on the e-Shop cannot be exchanged or returned. Please review your order carefully.

Coffee machine return policy.

Right of withdrawal

The consumer has the right to withdraw from the contract without giving any reason within 14 days of the moment stated below.

The contract withdrawal period expires 14 days after the date when the consumer or third person specified thereby, other than the carrier, gained physical control of the goods (i.e. the goods were delivered), or when the Buyer places a single order for more than one item and they are delivered separately, 14 days after the date when the Buyer or third person specified thereby, other than the carrier, gained physical control of the goods.

In order to exercise the right of withdrawal, the Buyer must report this to UAB Mineraliniai Vandenys, acting as the e-Shop manager, in one of the following ways:

• by telephone: +371 688 060 80
• by e-mail: nespresso@mv.lt

The withdrawal from the contract shall be executed completing the standard withdrawal form which is available here:

• Goods return form: https://nespresso.lv/document/ReturnForm_Exchange.pdf
• Money refund form: https://nespresso.lv/document/ReturnForm_Money.pdf

If the consumer withdraws from the contract, the amounts paid for goods will be refunded within 14 days of the day when Nespresso was informed of the consumer’s decision to withdraw from this contract. 
In that case if coffee machine was registered and special promotion was used, repayable amount for coffee machine will be with deducted promotion value.
Amounts paid shall be refunded exclusively by bank transfer to the bank account given after return of the goods to Nespresso in the manner specified in these Rules and the inspection thereof.

Goods shall be returned exclusively to the courier commissioned by Nespresso, regardless of the method of delivery chosen by the customer. In the event that the goods are being returned for something other than quality defects, the return service is charged as follows:

• for returns from Lithuania: EUR 4.
• for returns from ___

The product return fee shall be deducted from the amount refunded to the customer for the goods.

The consumer does not have the right to withdraw from the contract when any of the following goods are delivered:

• Used goods of good quality;
• Goods produced according to the special instructions of the consumer;
• Packaged goods that are no longer suitable for return for health or hygiene reasons;
• if they were unpacked upon delivery.

The consumer’s right to withdraw from the contract will apply exclusively to those products that are returned in the same condition as they were received at the time of delivery. No payments will be refunded if the product was not only unpacked but also used, if the products are not in the same condition as they were at the time of delivery, or if they were damaged. The goods must be returned using the original packaging.

After checking the returned item, Nespresso will inform the Buyer if the return does not comply with the terms of the Return Policy. If the return is carried out legitimately, the amount paid for the item will be paid out as soon as possible, and in all cases within 14 days of the date when you inform of your intention to withdraw from the contract. Notwithstanding the above conditions, Nespresso is entitled to not refund the amounts paid until the returned goods have been received.

5.3   Return of defective goods.

In cases where the buyer believes that during delivery, the product does not meet the conditions specified in the e-Shop or is damaged, he or she must immediately contact Nespresso in one of the following ways:

• by telephone: +371 688 060 80
• by e-mail: nespresso@mv.lt

Goods shall be returned exclusively to the courier commissioned by Nespresso, regardless of the method of delivery chosen by the customer. In the event that the goods are being returned for something other than quality defects, the return service is charged as follows:

Nespresso will carefully inspect the returned product and inform the Buyer by e-mail, within a reasonable period of time, if the payment for this product will be refunded or if it will be replaced (as appropriate). Compensation or exchange will be carried out as soon as possible, and in all cases within 14 days of the date when the Buyer was sent the e-mail confirming that the return of payment or exchange of goods is being fulfilled.

Amounts paid for products that are returned due to damage or defect, when that is the case, will be refunded in full, including delivery costs associated with product shipping and the expenses that you incur for return of the goods. The refund will be made in the same way that you used for purchase.

All rights of existing legislation, in any case, must be protected.