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Questions and answers

How is the Vertuo system different from Original?

Nespresso Vertuo and Nespresso Original coffee machines use different technologies. The Original line is designed for espresso lovers, while Vertuo is for those who prefer a larger cup of coffee: Double Espresso (80 ml) or Gran Lungo (150 ml) and is perfect for coffee recipes with milk. The goal of both systems is to ensure the highest quality coffee in every cup.

How does the Vertuo system work?

The Nespresso Vertuo system uses patented Centrifusion™ technology, which allows the machine to scan the barcode on the capsule and automatically determine the optimal amount of water, temperature, and brewing time. Once the precise settings have been selected, the capsule spins at up to 7,000 revolutions per minute, mixing the ground coffee with water at high speed to create a rich and creamy coffee crema. This way, each cup is prepared precisely, simply, and conveniently, and the taste always meets the highest Nespresso standards.

How is Vertuo coffee crema (foam) formed and what makes it special?

Vertuo is the first coffee system that allows you to enjoy a large cup of coffee with a velvety crema - a feature previously exclusive to espresso.

Crema is the naturally occurring layer of coffee foam formed during brewing, consisting of tiny bubbles of coffee and air. It is considered a mark of the highest coffee quality, enhancing the taste experience as the flavors gradually unfold while you drink. Crema also helps you savor the coffee’s aromatic and flavor notes for longer.

Thanks to its unique Centrifusion™ technology, the Vertuo system produces a thicker and richer crema than Original coffee blends, ensuring an unforgettable coffee experience.

Where can I purchase Nespresso Vertuo?

You can purchase Nespresso Vertuo coffee machines and compatible capsules through our online store at www.nespresso.ee or at a Nespresso boutique. At the boutique, our coffee experts will help you choose the machine that best suits your needs and offer tastings so you can discover and enjoy new coffee flavors.

How can I return used Vertuo capsules for recycling?

You can return your used Vertuo capsules for recycling in 3 easy steps:

1. Order a free recycling bag with your new order from the Nespresso online store or when shopping in a boutique.

2. Fill the bag with your used capsules and seal it tightly.

3. Return the bag with used capsules in one of the following ways: when placing a new order, select the SWAP service and hand the bag to the DPD courier upon delivery, or bring it to a boutique.

How do I maintain my Vertuo coffee machine?

To ensure the best coffee taste and quality, we recommend descaling your coffee machine every 6 months. You can set a reminder by going to “My Account” and selecting “Consents”, then enabling the reminder option.

What if I\'m in a country that doesn\'t support the Nespresso Smart App?
The Nespresso App isn’t available in your country just yet.
We know this might be frustrating, and we truly appreciate your patience.
For any questions or the latest updates, feel free to reach out to Nespresso Customer Support.
In the meantime, continue enjoying an unforgettable coffee experience.
Your Vertuo Up machine still works without being connected to the app.
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